I-Tel Group Hits the Jackpot with Entain Contract Win

A partnership marking a pivotal moment in I-Tel Group’s history, showcasing a commitment to excellence and innovation in support services.

I-Tel Group, a leader in bespoke procurement, warehousing, and distribution solutions, is proud to announce a significant contract win with Entain plc, a renowned FTSE 100 company at the forefront of sports betting and gaming both online and in the retail sector. This partnership marks a pivotal moment in I-Tel Group’s history, showcasing a commitment to excellence and innovation in support services.

After four years of a growing relationship, Entain has awarded I-Tel Group a comprehensive contract to manage the reactive replacement of white goods, including under-counter fridges and microwaves, across approximately 2500 Ladbrokes and Coral retail locations. The contract, set to manage estimated volumes of 200 fridges and 300 microwaves annually, represents a significant endorsement of I-Tel Group’s capability to deliver on large-scale, complex requirements.

“Our relationship with Entain began in 2019, and we are thrilled to see it evolve with this new contract, based on our extended remit of support,” said Mel Gauci, MD of I-Tel Group. “Our tailored end-to-end solution encompasses everything from procurement to delivery, installation, and eco-friendly disposal, ensuring compliance with the Waste of Electrical and Electronic Equipment Regulations 2013 and other legislation.”

I-Tel Group’s innovative asset management platform will be instrumental in catering to the full lifecycle of assets and maintenance routines required by Entain’s extensive retail estate. This strategic approach not only streamlines operations but also reinforces I-Tel Group’s position as a responsive and reliable service provider.

Entain partnered with I-Tel Group for white goods procurement, warehousing, and distribution

Ed Caroll, Retail Support at Entain, praised the partnership, stating, “I-Tel’s ability to customise their services to fit our fragmented estate and deliver the products and services we need was instrumental in awarding the contract. We are very much looking forward to developing our relationship and growing this collaborative relationship. I-Tel is responsive and provides a level of service that is hard to match.”

This contract win underscores I-Tel Group’s expertise in managing comprehensive procurement, warehousing, and distribution services for high-profile clients. The initial feedback from Entain has been overwhelmingly positive, highlighting I-Tel Group’s dedication to customer service excellence.

I-Tel Group’s focus remains on driving innovation and enhancing operational efficiencies. This collaboration not only strengthens I-Tel Group’s industry presence but also sets a new benchmark for delivering exceptional value and support to the retail sector.

Entain Case Study

This underscores I-Tel Group’s expertise in managing comprehensive procurement, warehousing, and distribution services.
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Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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