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Warehouse & Business Support Manager

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We are offering an exciting opportunity for a motivated individual to join our team as a Warehouse & Business Support Manager. This role is perfect for someone who enjoys a mix of hands-on work and office tasks, is highly organised, and values efficiency in delivering exceptional customer service. As part of our team, you’ll balance warehouse and production tasks with computer-based stock management. You will play a key role in ensuring smooth operations, managing stock effectively, and supporting customers with professionalism. We value those who can learn, adapt, and grow with our business as we continue to expand.
Remuneration will range from £25,000 to £30,000 per annum, depending on the candidate’s level of experience.

About us

Established in 2005, I-Tel Group has grown into a trusted outsourcing solutions partner, working with major organisations such as Heineken, Welcome Break, Ladbrokes, and key third-sector clients. We offer customised end-to-end services, including design, procurement, warehousing, production, facilities management, and real-time business intelligence solutions. As we continue to expand and explore new growth opportunities, we’re looking for dedicated individuals to join our journey.

The role

As Warehouse & Business Support Manager your key responsibilities will include:

  • Stock Management: Maintain accurate stock levels, ensuring items are properly positioned and easy to locate. Conduct routine stock checks, manage aged stock, and report on stock churn to keep frequently moving items readily available.
  • Goods In: Oversee the receipt and processing of deliveries, ensuring stocks are booked into the system and stored correctly.
  • Goods Out: Manage the picking, packing, and preparation of goods for delivery, optimising processes to improve efficiency.
  • Delivery & Project Support: Take a hands-on role in manual labour projects such as custom pack building, delivery, assembly, and removals. Supervise staff to ensure quality and timely completion of projects.
  • Site Organisation: Ensure the warehouse and surrounding areas are clean, well-organised, and hazard-free, creating a welcoming environment for client visits.
  • Customer Support: Provide professional and friendly support to customers via email and phone. Assist with product searches, quotations, orders, and lead times. Guide customers in using our web-based ordering platform.

Skills and experience

  • Experience with stock management systems and proficiency in Microsoft Office, especially Excel would be beneficial.
  • Customer service experience is a plus, but most importantly, we’re seeking someone eager to learn and grow with us.
  • A valid driver’s license and access to a vehicle are essential as the role is onsite at our Cardiff facility.

Additional info

  • Monday to Friday, 9:00 am – 5:00 pm.
  • Location: I-Tel Group, Unit 2 Charnwood Park, Clos Marion, Foreshore Road, Cardiff CF10 4LJ.

How to apply

To apply please send us your CV and cover letter.

Click to send

The interview process will consists of two stages:

 

An informal meeting to learn about the candidate’s background, experience, and discussion of the role.

 

Candidates will be given a brief and expected to present their approach, providing insight into their process, perspective, capabilities, and approach.

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

I-Tel Time is a bespoke service that can be tailored to your specific business needs. In order for us to advise you on this service please let us know some business details and select the services you’re interesed in from the list.

Select services from the options below that you’re interesed in. This will help us find the most effective solutions for your business.
Specialist Services
Administration Services
Logistics Services
If you’d like to give us any further information that is relevant to your business please send us a message.