Case Study:
Yeo Valley

Yeo Valley, a family-owned farming and dairy company based in Somerset, England, is renowned for its commitment to sustainability and quality dairy products. With a £300 million global brand presence and over 1,700 employees, Yeo Valley produces 22% of the UK’s yogurt. In July 2018, following a recommendation from SUEZ, a Fortune 500 company, Yeo Valley invited I-Tel Group to participate in a tender for the supply of printer consumables, highlighting the need for reliable and cost-effective solutions.

The challenge

Yeo Valley required a dependable supplier for printer consumables that could meet their high standards for quality and sustainability while reducing operational costs. The company sought innovative solutions to enhance the reliability and efficiency of their printing operations, which are critical to daily business functions.

1700 staff

6 sites across the UK

£300 million turnover

Our solution

I-Tel Group responded to Yeo Valley’s needs with a proposal centred around its advanced remanufacturing process for printer consumables, which boasted an impressive failure rate of less than 1%. The solution included:


Innovative Remanufacturing Process

Demonstrated during a visit to I-Tel’s production facility, ensuring high-quality, reliable products.


Comprehensive Guarantees and Warranties

Offered guarantees against printer damage and included free maintenance and recycling services to reassure Yeo Valley of the product reliability.


Cost-Effective Pricing

Delivered significant cost savings without compromising on product quality or service delivery.

ProcurementRecyclingI-Tel Maintenance SupportProduction

The results

The adoption of I-Tel Group’s printer consumables solution provided Yeo Valley with substantial benefits:


40% Cost Savings

Achieved significant reductions in printer consumable expenses.


Zero Failure Rate

Maintained a perfect reliability record throughout the 12-month contract period.


Extended Contract and Expanded Partnership

The initial success led to the extension of the contract twice, with the relationship still strong four years later. I-Tel’s performance also opened doors to additional categories, including a successful bid for metal detectable safety products.

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What our clients say

“I-Tel delivered an incredible performance in achieving huge cost savings not only on cartridges but in the way our purchasing and sustainability is managed.”

Nathan Slee

Procurement Lead

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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