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Case Study:
United Response Procurement

United Response, a major UK charity supporting people with learning difficulties, autism, and mental health needs, needed to secure vital PPE during the COVID-19 pandemic’s peak. They engaged I-Tel Group for their expertise in managing complex supply chains and procuring critical medical supplies.

The challenge

The charity faced a dire shortage of certified PPE supplies necessary to safely continue their services amid the pandemic. Fraudulent and substandard supplies were a significant risk due to the global supply crunch.

3700 staff

400 sites

£100 million turnover

Our solution

I-Tel Group initiated a comprehensive supply chain solution, leveraging our extensive network and data analytics capabilities. We quickly established verified sources for PPE, including an innovative approach to source nitrile gloves from the automotive industry, thereby securing essential items before global stocks dried up.

Procurement

The results

Our strategic efforts have yielded significant improvements in procurement efficiency and supply chain resilience for United Response. Here are the key outcomes:

 

Streamlined PPE procurement ensuring uninterrupted care services.

 

Innovative sourcing strategies mitigated the risk of substandard supplies.

 

Economic procurement practices by leveraging global networks and bulk purchasing.

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What our clients say

“I-Tel have been a constant line of support and go far beyond what you would expect from a procurement operation.”

Tim Cooper

CEO

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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