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Case Study:
United Response eProcurement

Following the initial supply chain solutions, United Response adopted I-Tel Group’s eProcurement system enhanced with business intelligence capabilities to optimise their purchasing and inventory management.

The challenge

Managing procurement across 400 sites with varying needs created inefficiencies and inconsistencies in purchasing practices.

400 sites

4700 staff

15% savings

Our solution

The eProcurement platform integrated with business intelligence tools allows for real-time monitoring and management of procurement activities, ensuring compliance with preferred supplier contracts and enabling effective inventory control.

e-procurement with I-TelLogistics & Warehousing

The results

As we aimed to transform procurement practices at United Response, the following outcomes highlight the success of our strategic initiatives:

 

Streamlined Procurement Operations

Centralised control across all sites has unified procurement efforts, ensuring consistency and efficiency.

 

Cost Reductions

Strategic purchasing and improved alignment with preferred suppliers have significantly lowered costs.

 

Data-Driven Procurement Strategies

Our approach adapts to organisational needs and market changes, enabling proactive and informed procurement decisions.

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What our clients say

“Integrating I-Tel’s eProcurement with BI has revolutionised how we manage our supplies, providing both oversight and agility in our procurement strategy.”

United Response

Procurement Manager

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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