Case Study:
United Response Accounts

United Response partnered with I-Tel Group to enhance their financial operations through advanced accounts integration and business intelligence solutions, streamlining their procurement to payment cycle and providing critical financial insights.

The challenge

The charity faced challenges with complex manual processes and lack of transparency in spend analysis, making it difficult to manage costs effectively across multiple sites. This complexity hindered effective cost management and financial decision-making across their extensive network of services.

3700 staff

15% faster financial reporting

30% improvement in budget accuracy

Our solution

I-Tel Group deployed a comprehensive accounts integration system tailored to match United Response’s specific financial coding structure, ensuring seamless compatibility with their existing financial systems. This integration was complemented by a robust spend analysis service that provides:


Real-Time Financial Visibility

Utilising advanced BI tools to monitor and analyse spending patterns, offering actionable insights into financial management.


Streamlined Invoice Processing

Simplifying the invoicing process to a few clicks per month, reducing administrative burden and enhancing accuracy.


Data-Driven Decision Making

Providing United Response with custom-built dashboards and reports that highlight critical financial metrics and trends.

The results

The implementation of I-Tel’s accounts integration and business intelligence solutions has dramatically transformed financial management at United Response


Enhanced Financial Transparency

Real-time visibility into spending has significantly improved financial oversight and strategic planning.


Efficient Financial Processes

The automation of complex tasks has streamlined financial operations, making them more cost-effective and less time-consuming.


Strategic Financial Decisions

Access to detailed financial data and analytics has enabled more informed and strategic decision-making across the charity.

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What our clients say

“The accounts integration and business intelligence tools from I-Tel have transformed our financial management, making it more efficient and transparent.”

United Response

Finance Director

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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