Case Study:
The Works Procurement

The Works is a prominent UK retailer specialising in value gifts, arts, crafts, toys, books, and stationery, with a network of approximately 530 stores across the UK and Ireland. I-Tel Group was enlisted to enhance the sourcing, supply, and distribution of hygiene and janitorial products throughout The Works’ extensive store network.
The Works required a dependable solution to manage the procurement and distribution of essential supplies across its numerous locations efficiently. The key was to ensure competitive pricing and timely, on-demand deliveries across the UK.

3600 staff

530 sites

£230 million turnover

Our solution

I-Tel Group leveraged its strong relationships with manufacturers and its sophisticated warehousing operations to meet The Works’ needs. By analysing historical purchasing data, we can now strategically place bulk orders in advance, ensuring that inventory is well-stocked, palletised, and ready for distribution. This approach not only streamlines supply chain processes but it is also driving down costs through bulk purchasing.

ProcurementLogistics & Warehousing

The results

The results of our comprehensive solutions for The Works have demonstrated substantial improvements in operational efficiency and cost-effectiveness. Here’s how our strategic approaches have benefited their expansive retail operations:


Improved Supply Chain Efficiency:

Streamlined procurement processes ensured that The Works’ stores received supplies on time and at a lower cost.


Cost Savings

Bulk purchasing initiatives reduced costs significantly, benefiting from economies of scale.


Enhanced Stock Management

Advanced forecasting and stock management ensured availability and timely distribution of essential products.

What our clients say

“I-Tel’s ability to source competitively and deliver logistically in today’s testing supply chain conditions is testament enough. Impressive from the outset.”

Mark Haywood

GNFR Procurement Manager

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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