Case Study:
Spend Analytics

Real Life Options (RLO), a charity aiding individuals with disabilities, partnered with I-Tel Group to improve its procurement processes. Initially conducted during the challenging COVID-19 period, our audit revealed inefficiencies with excessive off-list purchases. Leveraging I-Tel’s Business Intelligence tools, we identified key areas where adherence to preferred supplier agreements could significantly enhance procurement efficiency. This discovery led to strategic adjustments aimed at aligning procurement more closely with established supplier lists, setting a foundation for ongoing improvements.
Real Life Options faced significant procurement inefficiencies with an alarming 76% of purchases not adhering to their preferred supplier agreements. This led to escalated costs and inconsistent procurement practices across various departments. Without a unified approach, RLO struggled to capitalise on the cost savings and efficiencies of bulk purchasing. Additionally, the disparate ordering processes contributed to delays in receiving essential supplies, compounding the urgency to revamp their procurement strategy.

200 sites

From 76% off-list purchases

To 100% improvement in contract compliance

Our solution

I-Tel Group implemented a multifaceted business intelligence system to tackle the procurement inefficiencies at Real Life Options. This system includes:


Dynamic Intelligence Dashboard

Enables real-time monitoring of spending patterns and provides immediate insights into procurement activities, ensuring swift response to any procurement misalignments.


Integrated Accounts Functionality

Streamlines the procurement to payment cycle, reducing paperwork and administrative costs. Our system consolidates all services into a single, import-ready invoice that is fully mapped to accountancy codes, simplifying financial processes.


Spend Analysis Service

Delivers a detailed financial overview of company expenditure, supporting strategic decision-making with data-driven insights. This service helps in identifying cost drivers and assessing supplier relationships, optimising budgeting, and enhancing financial performance.


Enhanced Data Visualisation

Utilises custom-built business intelligence reports and dashboards, providing executives with clear visibility into spending and procurement trends, enabling effective and strategic management decisions.

Staff Recognition and RewardsProcurementCSR & ESGe-procurement with I-Tel

The results

The recent implementation of our advanced business intelligence solutions at Real Life Options is projected to bring about significant organisational benefits:


Compliance with preferred supplier contracts more than doubled, ensuring adherence to procurement best practices.


Enhanced cost savings through improved procurement strategies, including bulk purchases and better supplier alignment.


More efficient logistics from streamlined storage and distribution, significantly reducing delivery times and associated costs.


Increased operational resilience, enabling RLO to manage future supply chain disruptions effectively.

What our clients say

“I-Tel’s professional approach and attention to detail built up tremendous trust within our leadership team.”

Ian Hardcastle

COO, Real Life Options

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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