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Case Study:
Asset Management
Real Life Options (RLO) has partnered with I-Tel Group since early 2020, beginning with procurement and evolving to include asset and facilities management. As the relationship deepened, I-Tel recognised RLO’s growing need for more structured facilities management (FM) services, particularly in compliance and routine maintenance, which were previously managed reactively due to internal resource constraints.
The challenge
Real Life Options Group operates across four companies and over 200 sites in the UK. Facility management and compliance are largely decentralised, being managed by service managers and staff. The absence of a centralised Computer-Aided Facilities Management (CAFM) system exposed them to compliance risks and inadequate oversight of its estate. Many contractors lacked the necessary accreditations, posing additional compliance and safety challenges in a care environment.
200 sites
9 asset types for compliance
998 assets collected to date
Our solution
Our collaboration began with a review and streamlining of RLO’s contractor list, ensuring all met stringent compliance standards. Following a successful pilot demonstrating our asset management system, we moved to digitise and centralise Real Life Options’ entire estate, providing them with a comprehensive oversight and management capabilities for the first time.
This centralised depository facilitated compliance and business intelligence reporting, spotlighting expenditure, certification, and routines. Prioritising critical services such as fire, gas, electricity, and water safety, we ensured compliance across the entire group.
Our asset management system now efficiently manages ongoing routines and FM requirements. Leadership is empowered with detailed reporting features, enabling services to concentrate on their primary goal – to deliver exceptional care.
The results
With the implementation of our solutions, RLO are experiencing significant improvements across their facilities and asset management processes. Compliance gaps were addressed, and oversight was enhanced, leading to a more streamlined and efficient operation. Key outcomes include:
Enhanced Compliance:
Achieved through stringent contractor vetting and the digitisation of compliance documents, ensuring the safety of their residents and staff.
Improved Oversight:
The centralised asset management system provides RLO with a clear picture of its property portfolio, enabling better decision-making and resource allocation.
Efficient Management:
Routine tasks and facilities management requirements are now efficiently managed through the asset management system, freeing up resources and enabling staff to focus on core care services.
Cost Savings:
By streamlining processes and optimising contractor relationships, RLO are realising cost savings while ensuring quality service delivery.
This comprehensive management solution has allowed RLO to enhance operational efficiencies and maintain compliance across its extensive network, reaffirming the trust and strengthening the partnership with I-Tel Group.
What our clients say
“I-Tel’s professional approach and attention to detail built up tremendous trust within our leadership team.”
