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Case Study:
MacIntyre Staff Appreciation

MacIntyre is a prominent charity established in 1966 by Kenneth Newton Wright, a parent of a disabled child. The charity has since grown to support over 1,200 children, young people, and adults with learning disabilities and/or autism across the UK. Known for its commitment to high standards and expanding choices, MacIntyre has become a leader in the national charity sector with a workforce of 2,300 employees and an annual turnover of £66 million.

The challenge

MacIntyre sought to express gratitude and recognition towards its widespread and diverse team during the festive season. The challenge was to effectively communicate appreciation across the entire organisation, reinforcing the charity’s values and boosting staff morale during a crucial time of the year.

2300 employees

Supporting over 1200 wonderful people

£66m turnover

Our solution

In response, I-Tel Group was commissioned to design and produce a unique holiday appreciation gift. Our creative team devised a Christmas cracker-shaped box, fully branded with MacIntyre’s logo. Each box was filled with festive treats and games, carefully selected by MacIntyre’s leadership from our extensive catalogue. The boxes were adorned with festive decorations and distributed by our internal logistics team, ensuring timely delivery across the UK within a specified timeframe.

Staff Recognition and RewardsPrintProcurementLogistics & WarehousingCSR & ESG

The results

The Christmas gift initiative was tremendously successful, receiving high praise from staff and becoming an eagerly anticipated annual event. The project’s success led MacIntyre to expand their collaboration with I-Tel Group, incorporating a full staff engagement program that now includes new starter packs and length of service awards.

 

Furthermore, through I-Tel Group’s facilitation, MacIntyre has partnered with one of our corporate clients to engage in joint fundraising activities. Subsequent staff satisfaction surveys have shown a marked increase in employee appreciation and morale.

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What our clients say

“I-Tel continue to deliver customer service excellence and we look forward to working closely with them across multiple areas of the organisation”

Seb Mo

Quality and People Director

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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