Business Operations Coordinator

Are you ready to take on a dynamic role taking on a diverse range of tasks and projects? As an Indirect Procurement Support Agent at I-Tel Group, you will play a crucial role in providing responsive support to our clients for their indirect procurement needs. From sourcing business supplies to facilities management services, you will work closely with clients, ensuring a seamless procurement processes. Strong communication skills, attention to detail, and a commitment to client satisfaction are essential for success in this role.
Remuneration will range from £25,000 to £30,000 per annum, depending on the candidate’s level of experience.

About us

Established in 2005, I-Tel Group has evolved into a dynamic outsourced solutions company, trusted strategic partner, and invaluable resource for renowned organisations such as Heineken, Welcome Break, Ladbrokes, and prominent third-sector entities. We are in a phase of growth, exploring new revenue streams, and are seeking dedicated individuals to join our team and support our mission.

The role

  • Provide responsive, friendly, and professional helpdesk support to our clients for their indirect procurement needs.
  • Research, identify, and present suitable products and services to meet client requirements.
  • Accurately process orders in compliance with client specifications.
  • Obtain and evaluate supplier quotes, negotiate terms, and efficiently coordinate purchase orders through to completion whilst facilitating communication between clients and suppliers.
  • Maintain clear and professional records of all communications through our ticketing system for a comprehensive audit trail.
  • Proactively identify opportunities for process development to enhance business efficiency.
  • Assist with supplier, customer, and catalogue maintenance, along with other business administrative support activities.
  • Collaborate with the wider team to support business objectives.

Skills and experience

  • Previous experience in procurement, facilities management, or business supplies is advantageous.
  • Experience with back-office systems is a plus.
  • Strong work ethic with the ability to take ownership of tasks and responsibilities.
  • Proficiency in project management and coordination.
  • Self-sufficiency and proactive problem-solving abilities.
  • A team player with a solutions-oriented mindset.
  • Alignment with our company’s vision, mission, and values.

Additional info

  • Applications are welcome from across the UK, with proximity to our location being advantageous.
  • Flexibility in work hours; Once competent, this role will primarily be remote, with occasional office visits for meetings and collaboration (approximately 1-2 days per week).

How to apply

Please send your CV and a cover letter explaining your interest in the Indirect Procurement Support Agent role

The interview process consists of two stages:


An informal meeting to learn about your background, experience, and discuss the role.


Candidates will be given a brief and expected to present their approach, providing insight into their process, perspective, capabilities, and approach.

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

I-Tel Time is a bespoke service that can be tailored to your specific business needs. In order for us to advise you on this service please let us know some business details and select the services you’re interesed in from the list.

Select services from the options below that you’re interesed in. This will help us find the most effective solutions for your business.
Specialist Services
Administration Services
Logistics Services
If you’d like to give us any further information that is relevant to your business please send us a message.